You may initiate a return or exchange online by email. We will reply with instructions on the return.
Easy 30-Day Returns Policy If you are dissatisfied with your purchase for any reason, you may return it to iClearShield within 30 days of the purchase date, subject to the conditions and exclusions below. Pack Your Item Properly Place your item back into the original packaging. Then place it and your invoice into an inner shipping box (or Envelope). Be sure to pack it properly so it won't get damaged.
Ship Your Item with Return Label Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.
Eligibility Conditions Please read conditions below. If all conditions are not met, iClearShield reserves the right to refuse the return. No restocking fee on returns. All returned items must be in new condition. iClearShield can only refund the original purchase price. Shipping fees are nonrefundable.
Defective or Damaged Items Defective items may be replaced, exchanged or refunded at our discretion for the same product or equivalent.
Replacements If you failed to install our products, we do offer replacements.
Refunds & Credits Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase.
Note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Limited Liability iClearShield is not responsible for personal data or items left in returned merchandise. iClearShield is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.